Table of contents
The Juice Shop is a digital platform where customers can order fresh juices. It will offer a variety of juice options, ensuring quality and quick delivery and a great experience. The platform aims to make ordering accessible to everyone.
1. Product Overview
| Product Name | Juice Shop App |
| Product Vision | A seamless and convenient way for customers to order fresh juices online and for shop owners to manage their business efficiently. |
| Product Purpose | The app simplifies the juice ordering process by offering an easy-to-use platform for customers, staff, and shop owners. |
| Product Scope | Online ordering, payments, order tracking, inventory management, business analytics, physical delivery services. |
| Target Audience | Juice shop customers, shop staff, and shop owners. |
2. Goals and Objectives
Provide a user-friendly ordering system.
Improve business efficiency with order and inventory management.
Ensure secure and fast transactions.
Enhance customer engagement through rewards and feedback.
Enable seamless in-store pickup and delivery services.
3. Features
a. User Features:
Sign-up/Login: Users can easily register using Google accounts or phone OTP.
Search and Filter: Users can search for juices and apply filters (e.g., fruit type, sugar level, etc.).
Customization Options: Users can modify juice orders to suit their preferences (e.g., sugar-free, extra pulp).
Payment Gateway: Multiple payment options like UPI, cards, and wallets for secure transactions.
Order Tracking: Users can track the progress of their orders and get notifications when their order status changes.
Loyalty Points/Discounts: Customers can earn points with each purchase, redeemable for discounts.
Order History: Users can view their past orders and quickly reorder items.
Delivery Tracking: Live tracking of the delivery process, so customers know when to expect their order.
b. Shop Staff Features:
Order Dashboard: Real-time updates on orders, including customer details and order status.
Order Management: Ability to accept or reject incoming orders based on availability.
Stock Management: Update the stock status based on availability.
Assign Delivery: Shop staff can assign orders to delivery personnel for timely delivery.
Customer Support: Ability to chat with customers for resolving issues and answering questions.
c. Shop Owner Features:
Business Dashboard: Real-time sales data, order analytics, and business performance insights.
Menu & Pricing Management: Ability to manage juice menu, update prices, and add new items.
Staff Management: Ability to manage and assign tasks to staff members.
Delivery Zones: Define delivery zones to streamline deliveries based on geographic areas.
Complaints & Refund Management: View and resolve customer complaints, process refunds as necessary.
4. Functional Requirements
a. User
User Registration and Profile Management: Users can sign up using Google or phone OTP and update their profile details.
Search and Browse Juices: Users can search and filter juices based on ingredients or type.
Customization of Juice Orders: Users can customize juice orders by adjusting sugar levels or adding extra ingredients.
Order Management: Users can add, modify, or remove items from their cart before checkout.
Payment: Users can securely pay using various methods like UPI, cards, and wallets.
Order Tracking and Notifications: Users will receive notifications about the status of their orders.
Loyalty Rewards and Discounts: Users earn loyalty points with each order that can be redeemed for discounts.
Customer Support: Users can contact customer support via in-app chat for order-related issues.
b. Shop Staff
Order Dashboard: Shop staff can view incoming orders in real-time on the dashboard.
Order Management: Shop staff can accept or reject orders based on availability or stock.
Stock Management: Shop staff can update stock status for juice ingredients.
Assign Delivery Personnel: Shop staff can assign delivery personnel to specific orders for timely delivery.
Customer Support: Shop staff can manage customer inquiries through live chat.
Order Updates: Shop staff can update the order status and notify the customer when the order is ready or delivered.
c. Shop Owner
Business Dashboard: Shop owners can view sales data and key business metrics on a real-time dashboard.
Menu Management: Shop owners can add, remove, or update juice items on the menu.
Staff Management: Shop owners can assign roles and permissions to staff members.
Delivery Zone Management: Shop owners can define delivery zones and assign personnel based on geographical location.
Complaint and Refund Management: Shop owners can manage customer complaints and process refunds.
Promotions and Loyalty Programs: Shop owners can create promotions and customize loyalty programs for customers.
Analytics & Reporting: Shop owners can generate sales and inventory reports to analyze business performance.
5. User Stories
a. As a customer
I want to easily view the prices of juices so that I can make an informed decision before ordering.
I want to save my favourite juice orders so that I can quickly reorder them in the future.
I want to apply discount codes or loyalty points at checkout so that I can get a better deal on my order.
b. As shop staff
I want to manage the order queue by marking orders as “In Progress” or “Ready for Delivery” so that the workflow is streamlined.
I want to view customer preferences (e.g., sugar-free, extra ice) to ensure the order is customized correctly.
I want to be notified when a customer makes a special request so that I can handle it promptly and accurately.
I want to easily access inventory levels so that I can check stock availability before confirming orders.
c. As a shop owner
I want to manage multiple branches or locations within the app so that I can oversee all operations from one platform.
I want to view customer feedback and reviews so that I can improve the product and service quality.
I want to set up special promotions for holidays or events so that I can increase sales during peak times.
7. Technical Requirements
Frontend: Developed using React Native for cross-platform compatibility (iOS and Android).
Backend: Powered by Node.js with Express for handling API requests.
Database: Uses Firebase or MongoDB for data storage and real-time updates.
Payment Integration: Integrates Stripe or Razorpay for secure payment processing.
Notifications: Firebase Cloud Messaging for push notifications.
Authentication: Uses Firebase Auth or OAuth for secure user authentication.
Hosting: Hosted on AWS or Firebase Hosting for reliable cloud services.
API Security: Secured with JWT-based authentication for user access control.
Performance Optimization: Implements caching to enhance app speed and efficiency.
8. Design Requirements
UI/UX: A simple, clean interface that ensures ease of navigation.
Performance: Quick load time for all screens, with responsive design for mobile devices.
Themes: The app should offer both dark and light mode options.
Delivery Tracking: An interactive map interface to track deliveries in real-time.
9. Timeline
Week 1-2: UI/UX Design - define user flow.
Week 3-6: Backend & API Development (Developing user authentication, order management, and payment processing).
Week 7-9: App Development (Developing the Flutter app with integration of backend, payment, and notifications).
Week 10-12: Testing & Launch (Testing the app on various devices, fixing bugs, and preparing for deployment).
This PRD outlines the main requirements for the Juice Shop App, designed to cater to both customers and shop owners while ensuring a seamless, efficient, and engaging user experience.
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